Refund Policy

At Elite Stylist, we are committed to ensuring your complete satisfaction with our services. This Refund Policy outlines the conditions under which we issue refunds for our styling services and products.

Please read this policy carefully before booking our services. By making a purchase or booking a service with us, you agree to be bound by the terms of this Refund Policy.

1. Services Refund Policy

1.1 Cancellation Before Service Delivery

If you need to cancel a scheduled styling service, our refund policy is as follows:

• Cancellations made 48+ hours before the scheduled appointment: Full refund of the service fee
• Cancellations made 24-48 hours before the scheduled appointment: 75% refund of the service fee
• Cancellations made less than 24 hours before the scheduled appointment: 50% refund of the service fee
• No-shows or cancellations after the scheduled start time: No refund

1.2 Rescheduling Appointments

If you need to reschedule a styling service appointment:

• Rescheduling requests made 24+ hours before the scheduled appointment: No fee for the first reschedule; subsequent reschedules may incur a £25 administrative fee
• Rescheduling requests made less than 24 hours before the scheduled appointment: 25% of the service fee will be charged as a rescheduling fee

The rescheduled appointment must take place within 30 days of the original appointment date.

1.3 Dissatisfaction with Services

We strive to provide the highest quality styling services. If you are dissatisfied with the service you received:

• You must notify us within 48 hours of the service completion
• Provide specific details about why the service did not meet your expectations
• We will review your concerns and may offer one of the following solutions at our discretion:
  • A follow-up appointment to address specific concerns (at no additional cost)
  • A partial refund based on the nature of the issue
  • A full refund in cases where we were unable to deliver the promised service
  • Credit toward future services

1.4 Virtual Styling Services

For virtual styling consultations and services:

• Technical issues on our end that prevent service delivery will result in a full refund or rescheduled appointment at your preference
• Technical issues on your end that prevent service delivery will be handled on a case-by-case basis, with reasonable efforts to reschedule
• If you are unable to attend the virtual session, our standard cancellation policy applies

2. Package and Subscription Refunds

2.1 Styling Packages

For multi-session styling packages:

• Cancellation before using any sessions: Full refund minus a £50 administrative fee
• Cancellation after using some sessions: Prorated refund for unused sessions at the individual session rate (not the discounted package rate), minus a £50 administrative fee
• No refunds are available for packages after 3 months from the purchase date or if more than 50% of the package sessions have been used, whichever comes first

2.2 Subscription Services

For recurring subscription styling services:

• You may cancel your subscription at any time through your account settings or by contacting our customer service team
• Cancellations processed before your next billing date will prevent future charges, but no refund will be issued for the current billing period
• Unused services in the current billing period will remain available until the end of that period

3. Product Refunds

3.1 Digital Products

For e-books, style guides, and other digital products:

• Due to the nature of digital products, all sales are final once the digital product has been delivered or access has been provided
• If you have not downloaded or accessed the digital product, you may request a refund within 14 days of purchase
• If the digital product is defective or not as described, you may be eligible for a refund within 14 days of purchase

3.2 Physical Products

For styling tools, merchandise, or other physical products:

• Products may be returned within 30 days of delivery if in original, unused condition with all packaging and tags intact
• Shipping costs for returns are the responsibility of the customer unless the product is defective or was shipped in error
• Custom or personalized items cannot be returned unless defective
• Refunds for returned products will be processed within 14 business days of receiving the returned item

3.3 Gift Cards

Gift cards and gift certificates:

• Are non-refundable and cannot be exchanged for cash
• Expire 12 months from the date of purchase unless otherwise specified
• Cannot be used to purchase other gift cards

4. Refund Process and Timeframes

4.1 How to Request a Refund

To request a refund, please:

1. Contact us at [email protected] or call +44 5024 144187
2. Provide your order number, service details, and reason for requesting a refund
3. Include any relevant supporting information or documentation

4.2 Refund Processing Time

Once approved, refunds will be processed as follows:

• Credit/debit card payments: 3-10 business days to appear on your statement, depending on your card issuer
• Bank transfers: 3-5 business days
• PayPal: 1-3 business days

4.3 Refund Method

Refunds will be issued using the original payment method whenever possible. If this is not possible, we will work with you to arrange an alternative refund method.

5. Exceptions and Special Circumstances

5.1 Promotional or Discounted Services

Services purchased at a promotional rate or with a special discount may have modified refund terms, which will be specified at the time of purchase.

5.2 Force Majeure

In cases of events beyond our reasonable control (including but not limited to natural disasters, severe weather, government actions, or widespread health concerns), we may need to cancel or reschedule services. In such cases, you will be offered a full refund or the option to reschedule.

5.3 Chargebacks

If you dispute a charge through your bank or credit card company before contacting us directly, we reserve the right to collect evidence of service delivery and contest the chargeback. A successful chargeback may result in termination of services and account suspension.

6. Contact Information for Refund Inquiries

If you have questions about our refund policy or need to request a refund, please contact our customer service team:

• Email: [email protected]
• Phone: +44 5024 144187 (Monday-Friday, 9:00 AM - 5:00 PM GMT)
• Mailing Address: Elite Stylist, 3 Allen Mountain Port, Natashamouth, S6 1WR, United Kingdom

We aim to respond to all refund inquiries within 2 business days.

7. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. It is your responsibility to review this Refund Policy periodically for changes.

The date of the last update will be displayed at the top of the policy. Your continued use of our services following the posting of changes to this policy will constitute your acceptance of those changes.

8. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer. If you are located in the European Union, you may have additional rights under the EU Consumer Rights Directive.

For UK customers, your rights under the Consumer Rights Act 2015 remain unaffected by this policy. If there is a conflict between this Refund Policy and applicable consumer protection laws, such laws will prevail.