At Elite Stylist, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By accessing or using our website, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

1.1 Personal Data

We may collect personal information that you voluntarily provide to us when you:

  • Register for an account
  • Subscribe to our newsletter
  • Complete contact or inquiry forms
  • Book styling services
  • Leave feedback or comments
  • Participate in surveys or promotions

This information may include:

  • Name
  • Email address
  • Phone number
  • Postal address
  • Payment information (processed securely through our payment processors)
  • Style preferences and body measurements (for styling services)
  • Communication preferences

1.2 Automatically Collected Information

When you visit our website, our servers automatically record certain information that your browser sends. This data may include:

  • IP address
  • Browser type and version
  • Operating system
  • Referring website
  • Pages visited and time spent on those pages
  • Device information (including device identifiers)
  • Geographic location (country or city level)

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. These technologies help us analyze website traffic, customize content, and improve your experience. See our Cookie Policy section below for more details.

2. How We Use Your Information

We may use the information we collect for various purposes, including to:

2.1 Provide and Maintain Our Services

  • Create and manage your account
  • Process and fulfill orders and appointments
  • Provide personalized styling advice and recommendations
  • Process payments and prevent fraudulent transactions
  • Address customer service inquiries

2.2 Improve and Develop Our Services

  • Analyze usage patterns and trends
  • Test and implement new features and functionality
  • Monitor the effectiveness of our services
  • Research and develop new products or services

2.3 Communicate with You

  • Send administrative messages (such as appointment confirmations)
  • Provide style tips, news, and updates (if you've opted in)
  • Respond to your comments, questions, and requests
  • Send promotional materials and special offers (if you've opted in)
  • Request feedback or participation in surveys

2.4 Marketing and Advertising

  • Deliver targeted advertisements based on your interests
  • Measure the effectiveness of our marketing campaigns
  • Manage our rewards and loyalty programs

2.5 Security and Compliance

  • Protect our services from fraudulent or illegal activity
  • Enforce our Terms and Conditions
  • Comply with legal obligations
  • Resolve disputes and troubleshoot problems

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

3.1 Service Providers

We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf. These include payment processors, email delivery services, hosting providers, analytics companies, and customer service providers.

3.2 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction.

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

3.4 Protection of Rights

We may disclose your information to protect and defend the rights, property, or safety of Elite Stylist, our customers, or others.

3.5 With Your Consent

We may share your information with third parties when you have given us your consent to do so.

3.6 Aggregated or De-identified Data

We may share aggregated or de-identified information, which cannot reasonably be used to identify you, for various purposes including data analysis, research, and improving our services.

4. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

4.1 Access and Portability

You have the right to request copies of your personal information that we hold. You may also have the right to receive this information in a structured, commonly used, and machine-readable format.

4.2 Correction

You have the right to request that we correct any information you believe is inaccurate or incomplete.

4.3 Deletion

You have the right to request that we delete your personal information, subject to certain exceptions.

4.4 Restriction and Objection

You have the right to request that we restrict the processing of your personal information. You also have the right to object to the processing of your personal information in certain circumstances.

4.5 Withdraw Consent

If we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

4.6 Exercising Your Rights

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We may need to verify your identity before responding to your request.

5. Data Retention and Security

5.1 Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

5.2 Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. International Data Transfers

Your information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

By using our website or services, you consent to the transfer of your information to these countries. We will take appropriate measures to ensure that your personal information remains protected according to this Privacy Policy and applicable data protection laws.

7. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from children without verification of parental consent, we will take steps to remove that information from our servers.

8. Cookie Policy

8.1 What Are Cookies

Cookies are small text files that are placed on your device when you visit a website. They are widely used to make websites work more efficiently and provide information to the website owners.

8.2 Types of Cookies We Use

  • Essential Cookies: These are necessary for the website to function properly and cannot be turned off in our systems.
  • Performance Cookies: These help us analyze how visitors use our website, allowing us to measure and improve performance.
  • Functional Cookies: These enable enhanced functionality and personalization, such as remembering your preferences.
  • Targeting Cookies: These may be set by our advertising partners to build a profile of your interests and show relevant advertisements on other sites.

8.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. However, if you disable certain cookies, you may not be able to use all the features of our website.

8.4 Third-Party Cookies

Our website may use third-party services such as Google Analytics, Facebook Pixel, and other tracking technologies that also use cookies. These third parties have their own privacy policies addressing how they use such information.

9. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: [email protected]
  • By phone: +44 5024 144187
  • By mail: 3 Allen Mountain Port, Natashamouth, S6 1WR, United Kingdom

Data Protection Officer: Emma Blake, [email protected]

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